FAQ

Where are your products made?
Every piece of Sara Fern Jewelry is lovingly made in our studio here in New York’s Hudson Valley.

How do I contact Sara Fern Jewelry?
We would love to hear from you! Feel free to email us at info@sarafernjewelry.com. Or call us at 1-800-494-3477. Our phones are open 9am5pm, MondayFriday EST.   We are a very small handmade company and some times life happens and we are called away from the studio.  Please leave a message and we will get back to you as quickly as possible.

How do I return or exchange an item?
For details please see our Returns & Exchanges page.

How fast will my order be delivered?
We strive to get each order out in 3 to 5 business days.  Please keep in mind that we are a very small handmade company and there is only so much we can produce in a given time period.  Should there be any delay in your order we will let you know.

What are your shipping charges?
We ship free throughout the United States via USPS first class mail.  Canada is a flat $12.

Do you ship outside of the US and Canada?
Not at this time.

Do you offer wholesale orders?
We are happy to work with wholesale accounts.  If you are interested in selling our line in your brick & mortar or online store, please reach out to us at info@sarafernjewelry.com or 1-800-494-3477.

Is my personal information secure?
Yes, your personal information is for in-store use only. We do not give out our customer information to any other persons or businesses.

How do I know if the necklace will be the right length?
Please see the length chart or measure your favorite necklace to get the right length for you.